Collections Admin Specialist

Wilmington, Delaware, United States Full-time

At PayPal, we believe that small businesses are the engine of the new global economy, and that small business owners should be able to access the capital they need, when they need it, based on the strength of their business.  That’s why we launched PayPal Working Capital in 2013, a unique business financing product that has responsibly provided access to more than $3 billion in funding to more than 115,000 small businesses. Increasing access to capital is vital to the success of small businesses and is a strategic offering for PayPal, which drives merchants' sales growth, increases processing volume, and reduces merchant churn.


As part of our continued efforts to support the hard work of small business owners and entrepreneurs, at the end of 2016 PayPal and Swift Financial partnered up to provide access to business loans to current and prospective PayPal customers.  What we soon discovered is that by joining forces with Swift Financial, we could set an unparalleled standard for business financing solutions.  In August 2017, we announced our intention to acquire Swift Financial and on September 19, 2017, Swift Financial officially joined the PayPal family.


While PayPal Working Capital provides access to capital based exclusively on proprietary insights, Swift’s technology will allow us to assess supplemental information to more fully understand the strength of a business and provide access to complementary financing products to meet the needs of small and mid-sized businesses. With these capabilities, Swift Financial will help accelerate our efforts to democratize financial services by enabling PayPal to further fill the small business funding gap.  Together, PayPal and Swift Financial can help unleash the potential of small businesses.

Department Overview:


The Collections Admin Specialist is responsible for contacting small business owners with overdue accounts to establish and negotiate a repayment agreement.  This is a role at PayPal + Swift Financial that will allow you to assist in managing our profitability and make a difference daily.  As our business and our customers evolve, our Risk Mitigation / Collections Department evolves.  The Risk / Collections Department is continuing to develop new strategies to approach any challenges that may come our way.


As a Collections Admin Specialist at PayPal + Swift Financial, you will:


  • Prepare legal demands to merchant processors and customers
  • Skip trace proper addresses and roles for demands that need to be sent
  • Prepare files for litigation
  • Prepare documents and address subpoena requests
  • Prepare proof of claims
  • Interact with contracted attorneys and their paralegals
  • Escalate any issues that may need to be addressed to a contracted attorney
  • Prepare files for contracted third party collection agencies
  • Contact business owners to resolve payment issues
  • Perform deep skip traces and asset checks
  • Utilize independent judgment to analyze the merchant’s ability to pay and establish a repayment plan
  • Discuss alternative solutions based on a review of financial and bank statements
  • Perform creative skip tracing techniques to locate customers
  • Document all communications with business owners related to discoveries and investigations
  • Assist in other areas of the company, as needed, to ensure service levels and financial targets are exceeded

Qualifications for success:


  • Bachelor’s degree in a business related major required
  • Strong persuasion and negotiation skills
  • Excellent oral and written communication skills
  • Ability to multi-task with attention to detail
  • Maintain composure under pressure and in confrontational situations
  • Willingness to work flexible hours and additional hours as required
  • Ability to work within a team setting with all levels of the organization
  • Proficient PC user, including experience with Microsoft Office suite

What we offer you:

  • An innovative, collaborative workplace, with smart, curious and driven teammates pushing you and cheering you on
  • A positive and empowered culture where you are encouraged to make a difference
  • Ability for advancement within a high-growth financial technology company
  • A fun, bright, open plan office environment ... including break out areas to blow off steam
  • First-rate medical/dental/vision insurance, flex spending plan, disability and life insurance
  • 401k Match
  • Tuition Reimbursement
  • Flexible vacation and holiday schedule
  • Fully stocked kitchen with healthy snacks and drinks
  • Friday lunches provided and happy hour